Hello friends. Let me start by apologizing for the lack of product photos in this post. I had every intention of taking glorious photos for you, to tell you which LUSH bath products I was most #dbsobsessed with. However, I must say that one thing I have learned in researching for this post is that while LUSH is an amazing brand with incredible products and excellent customer service, they do not make a product that is meant to be shipped. So for that reason, the products that I have access to as I am writing this post, would not do justice to the beauty of their products, if I were to take photos.
The first box that I ordered arrived damaged (not by LUSH, but obviously had suffered some sort of terrible tragedy along the way from LUSH to my apartment). So, I contacted LUSH and let them know what had happened, sending them photos of each of the damaged products. I was completely and thoroughly impressed by their customer service. They sent me replacements for everything that was damaged, including several items that I had missed an online warning about, regarding the fact that they may melt during shipping in summer months.
Additionally, they took quite a lot of time to explain things and communicate with me, which was a pleasant change from typical large business customer service. The best part was that after having tried one of the damaged products (Too Drunk Emotibomb), I decided I did not like it, so I let them know that and they were happy to replace it with something new that I requested, in the replacement shipment. While the replacement shipment did arrive without any damage to the box, the reality is that items like bath bombs are very delicate and are going to experience some jostling in transit. As a result, they do end up somewhat damaged, albeit still totally fine for personal use.
So, now that we have established shipping vs. in-store purchasing, let's talk about LUSH bath products!
My List of Obsessions from LUSH:
drew bailey scott
My raison d'etre: Seeking and experiencing that which improves my life in all areas. The purpose of this blog: to share those incredible discoveries with others, hopefully making their lives even better!